1).One year free warranty(except consumable parts), main parts are free of charge
when problems happened because of quality problem during this period.
2).Life time free maintenance service.
3).Consumable parts(like blade, table cover) alway supply at cost price when needed.
4).A free operation training in our factory, and if don't have enough time, we will send
a detailed training video.
5).24 hours online service, free technical support with different languages.
6).Door to door technical support when needed.

 If you could kindly provide us a few information, that would be very helpful for us

Question: Are you a factory or trading company?

Answer: We are a factory and we have lots of know how knowledge.

Question: Do you accept customized products?

Answer:: Yes, our personalized cutting machine is steady and reliable.

Question: Do you have user manual book ?

Answer: Yes, user manual at present is written in English. We also provide on-site installation and training service is required. There is no special requirement for operator, operating is easy.

Question: If i place order today, when can i get my cutting machine?

 Answer:: It depends on two factors: transportation time and manufacturing time. We are near to the sea port and train station, lead time is short. Manufacturing is made according to order shift, usually qualified product can be finished within 20-25 days. Transportation time depends on the distance between you and the sea port. You can ask for our advice or from the freight forwarder.

Question: Can you provide OEM/ODM service?

Answer: Yes, we are factory and we have lots of OEM or ODM experience.

Question: What is your standard process of your packing?

Answer: You can choose your transport and distribution by air,sea or land.

 Appropriate  packaging process:

1. After strict quality assurance process control together with quality inspection, qualified cutting machine is ready to transport.

2. Film packaging is a must to forbid humidity & damage.

3. Wooden case package is another secure guarantee.

4. Reliable containers and freight forwarder is another key point.

5. Arriving safe and sound on time

Question: What’s the package?

 Answer: Film packaging+wooden case. Fumigation-free plywood case is also available.

Question: How to operate this machine ?

Answer: We can provide operating video, user manual or telephone calls to help you. All these is written or speaking in English at present. On site service is also available.

There is no complicate operation nor special requirement for operator, operating is easy.

Question: What’s the warranty policy?

Answer: Standard warranty is 12 month upon delivery.

Question: What is the shipping cost from China to my country?

Answer: It depends on the distance between you and the sea port. We offer door to door service as long as you pay the relevant cost. For the shipping cost you can ask for our advice or from the freight forwarder.

Question: How to judge if this cutting machine is suitable for me or not?

Answer: First, you should share something on the material (L*W*H,breathable or not) to be processed and other specific requirements, such as additional drawing function, punching holes function,etc. We will make first round judgement based on our experience. If necessary, we will make demo cutting for you, then we will share the video with you and discuss the possible solution.

Question: Where is your factory located? How can I get there? 

Answer: Our factory is based in jinan, shandong province,China. You can fly to beijing, jinan or qingdao. We can pick you up at the air station or train station.

Question: Is there any after sales service?

Answer: We have integrated after sales service. Besides our own experienced engineers, we also offer local after sales service through the help of our agents. All this will make you convenient.